Opayo Payment Services Reviews | Complete Guide

Opayo (formally Sage Pay) offers a range of payment services that include online payments, card terminals, point-of-sale systems, and via telephone systems. Below we take a look at reviews of the company along with the services they offer, how much they cost and other key things you need to know to help you select the right payment services provider for your business.

Opayo Payment Services Reviews

Opayo Payment Service Reviews

Below we take a look at reviews for Opayo from a variety of websites. Please keep in mind that these reviews are for all Opayo services and therefore may not fully reflect their individual offerings.

  • Trustpilot: 4.9 out of 5 based on 2,779 reviews.

Opayo payment services plans, packages, and pricing

Opayo offers merchant accounts and online payments that include:

  • Easy to setup and integrate
  • Customizable payment pages
  • Real-time analytics
  • Provides payment security and fraud protection
  • Integrates with Sage Accounts
  • Scalable solution
  • 99% reliability
  • 24/7 customer support

They offer a selection of plans which are:

  • Flex plan from £25 per month with 350 transactions
  • The Plus plan from £45 per month includes 500 transactions
  • Corporate pricing that delivers over 3,000 transactions per month

Plans, packages and pricing notes were all accurate at the time of publication but may have changed since then. Please check the Opayo website for the latest information.

Opayo History

Opayo is the new name for Sage Pay and is the UK brand name for Elavon which now owns the company. Opayo’s payment services have their roots in 2001 when Protx was created, and has been certified to offer online payments by most of the major UK banks. In 2006 Sage acquired Protx and became Sage Pay in 2009.

However, In 2012, Sage Pay expanded into the card machine payment market with the acquisition of Integral Computers Ltd. In 2017, in partnership with Oracle, Sage Pay developed an integrated payment solution for restaurants, bars and hotels. In 2020, Sage Pay was acquired by Elavon, a global payment provider and a US Bank affiliate and rebranded as Opayo.

Opayo continues to offer online payments, card machines, point-of-sale equipment, and telephone payments that can be integrated and interacted with Sage accounts.

Switch to Opayo

If you wish to join Opayo, you can apply online through their website by filling out their online form or you can call them on 0191 313 0300.

If you’re already taking payments online, they can work with most acquirers so there’s no need to switch. So, if you’re new to taking payments, they can help you set up your merchant account.

Additional Business Services from Opayo

Opayo offers a range of payment services that include:

  • Card terminals
  • Over the phone
  • Selling point

Opayo customer service and complaints

You can contact the Opayo customer service team on 0191 313 0299 available 24/7.

Opayo contact

You can contact Opayo through:

  • Complete their contact form
  • Call customer support on 0191 313 0299 (available 24/7)
  • Call the sales team on 0800 84 3750
  • Post – Second Floor, Q16, Quorum Business Park, Benton Lane, Newcastle upon Tyne NE12 8BX
  • Website: https://www.opayo.co.uk/

Pros / Cons of Opayo Payment Services


  • 24/7 customer support
  • Safe and reliable solution
  • Integrates with Sage Accounts
  • High percentage of positive customer reviews


  • Pricing based on transaction numbers that may be unexpected
  • It is no longer known or owned by Sage

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